Return Policy & 30 Day Money-Back Guarantee
Items Damaged in Transit
Great care is taken to ensure that your products arrive in perfect condition in padded packaging. Items will be replaced only if they are lost in transit by Australia Post. All items will have a tracking number and require a signature on receipt.
If You Purchase the Wrong Items
We do not normally refund if you have made an error when ordering online. Please choose your preferred products carefully.
Purchase with Confidence – 30 Day Money-Back Guarantee
Angelic Lily provides a money-back guarantee in cases where skin has reacted negatively to our products. Made from 100% natural botanical ingredients our range is suitable for the most sensitive skin types and therefore any reactions are very unlikely. If however this is your experience, the follow process should be followed:
- Notify us by email: firstname.lastname@example.org explaining the issue you have had. Please quote your order number.
- Our money back guarantee applies to product(s) you are sending back that are 50% or more unused.
- Items must be securely packaged so as not to incur any damage upon their return.
- Items must be sent to our office by registered post the cost of which is not included in the refund.
- Our money back guarantee is valid for 30 days from the date of your purchase.